Roost← Back

Terms of Service

Last updated: July 14, 2026

These Terms of Service (“Terms”) govern your access to and use of Roost (the “Service”), a software platform for real-estate professionals. By creating an account, subscribing, or using the Service (including any free trial or demo), you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Roost provides customer-relationship, marketing, content-generation, and related tools for real-estate agents and brokerages. We may add, change, or remove features at any time. Some features rely on third-party providers (for example, AI and hosting services).

2. Accounts & Eligibility

You must be at least 18 and provide accurate information. You are responsible for your account, your login credentials, and all activity under your account. Notify us promptly of any unauthorized use.

3. Subscriptions, Billing & Cancellation

3.1 Plans and billing

Paid plans are billed in advance on a monthly or annual basis at the prices shown at sign-up (or as otherwise agreed in writing for brokerage or custom arrangements). Optional add-ons and one-time services are billed as described at purchase. We may change pricing with reasonable notice; price changes will not affect a billing period you have already paid for, except as required by law.

3.2 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the then-current billing period, and you will retain access until that date unless your access ends earlier in connection with a refund under Section 3.3. After the Guarantee Period in Section 3.3 (or if you are not eligible for that guarantee), fees already paid are non-refundable except where a refund is required by law.

3.3 30-Day Money-Back Guarantee

We want you to try Roost with confidence. For your first paid subscription to a Roost plan (Basic, Premier, or Ultimate), we offer a thirty (30) day money-back guarantee as follows.

(a) Eligibility. You may request a refund under this Section 3.3 if all of the following are true:

  1. You are a new paying subscriber to a Roost plan (the guarantee applies to your first paid plan subscription only — not to renewals, later re-subscriptions, or a second seat or account used to obtain another guarantee);
  2. You request the refund within thirty (30) days of the date your first paid subscription charge is successfully processed (the “Guarantee Period”); and
  3. You have not already received a refund under this Section 3.3 for any account associated with you (including the same email, payment method, or brokerage arrangement, as we reasonably determine).

The Guarantee Period runs from your first successful paid charge, not from the date you used a free demo or requested access.

(b) What we refund (plan and setup). If your request is approved, we will refund:

  1. The full subscription fees you paid for that first plan for the term you purchased — including a full annual prepayment if you chose annual billing (for example, “pay for 10 months, get 12”); and
  2. Any one-time setup & onboarding fee charged for that first plan that was not waived.

(c) What we do not refund under this guarantee. Unless required by law or we agree otherwise in writing, this guarantee does not cover:

  1. Third-party or pass-through costs, including advertising spend, carrier or messaging fees, domain registration, MLS/board fees, or amounts paid to third parties on your behalf;
  2. Optional add-ons and done-for-you services, except as provided in Section 3.3(d); and
  3. Taxes to the extent non-refundable under applicable law.

(d) Add-ons purchased with or during the Guarantee Period.

(e) How to request a refund. Email us at [email protected] from the email address on your account with the subject line “30-day refund request.” Include your account name (or login email) and approximate sign-up or payment date. We may request reasonable information to verify the account and payment. We will process approved refunds to the original payment method within a reasonable time after approval (typically 5–10 business days; your bank or card network may take longer to post the credit).

(f) Effect of refund. When a refund is issued under this Section 3.3, we may terminate your subscription and access to the Service immediately. If you want a copy of Your Content, request an export in the same refund email; we will provide a reasonable opportunity to export where feasible before deletion, subject to our Privacy Policy and technical limits.

(g) Abuse and violations. We may deny a refund if we reasonably determine the request is fraudulent or abusive, or if you have materially violated these Terms (including by scraping, reselling, unauthorized sharing, or other prohibited use of the Service). This does not limit any non-waivable rights you may have under law.

3.4 Renewals and terms after the guarantee

Unless you cancel before the end of the billing period, subscriptions renew automatically at the then-current rate for the same term (monthly or annual). After the Guarantee Period — or if you are not eligible under Section 3.3 — early cancellation does not entitle you to a pro-rata or other refund of amounts already paid, except where required by law.

3.5 Brokerage and multi-seat plans

Volume or brokerage pricing may be set out in an order form or separate agreement. If that agreement is silent on refunds, this Section 3 applies to the first paid term for seats first activated under that arrangement. If the order form conflicts with this Section 3, the order form controls for those seats.

4. Acceptable Use

You agree not to use the Service to: violate any law or third-party right; send spam or communications that violate anti-spam, telemarketing, or Do-Not-Call rules; upload others’ data without a lawful basis; publish false, misleading, or discriminatory content (including content that violates fair-housing laws); or interfere with or disrupt the Service.

4a. Text Messaging (SMS)

Where texting features are enabled, messages are sent only to recipients who have consented to receive them (for example via a contact or booking form, or by directly requesting updates). Message frequency varies and message & data rates may apply. Recipients can reply STOP at any time to opt out and HELP for assistance; opt-outs are honored immediately. Consent to receive texts is never a condition of any purchase. Carriers are not liable for delayed or undelivered messages. Mobile opt-in information and messaging consent are never shared with third parties or affiliates for marketing or promotional purposes. You are responsible for using texting features in compliance with the TCPA, CTIA guidelines, and applicable law.

5. Intellectual Property & Restrictions

The Service, including its software, design, user interface, workflows, prompts, models’ configuration, documentation, and all related intellectual property, is owned by Roost and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own real-estate business during your subscription.

You may not, and may not permit others to: (a) copy, clone, mirror, or create derivative works of the Service or its interface; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, prompts, or underlying logic; (c) resell, sublicense, rent, white-label, or otherwise commercially exploit the Service or provide it to third parties as a service; (d) scrape, harvest, or systematically extract data or content from the Service; or (e) remove or obscure any proprietary notices. These restrictions apply to demo, trial, and paid access alike.

6. Your Content & Data

You retain ownership of the contacts, images, and other content you upload (“Your Content”). You grant Roost a license to host, process, and use Your Content solely to provide and improve the Service. You represent that you have the rights and consents necessary for Your Content, including consent to contact the people in your database.

7. AI-Generated Content

The Service uses AI to generate text, images, and other content. AI output can be inaccurate or unsuitable and is provided for your review. You are responsible for reviewing, editing, and approving all content before you use, send, or publish it, and for ensuring it complies with applicable laws (including advertising, fair-housing, and licensing rules) and with any likeness or identity rights (for example, in the Headshot Studio).

8. Third-Party Services

The Service integrates with third-party providers (such as AI, email, and hosting services). Your use of those integrations may be subject to their terms, and we are not responsible for third-party services.

9. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that results (including leads or revenue) will be achieved.

10. Limitation of Liability

To the fullest extent permitted by law, Roost will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amounts you paid to us in the twelve months before the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or to protect the Service. Sections that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will survive.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date, and your continued use of the Service constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in California.

14. Contact

Questions about these Terms? Contact us at [email protected].

Privacy Policy · Home